Privacy Policy
Effective Date: June 2026
WSW Roofing Contractors Ltd ("WSW Roofing Contractors", "we", "our", or "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a survey or quotation, or engage with our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable UK privacy laws.
1. Who We Are
WSW Roofing Contractors Ltd
Unit 1B, Chapel Barns Business Units
Merthyr Mawr
Bridgend
CF32 0LS
Telephone: 01234 567 890
Email: info@wswroofingcontractors.com
For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.
2. Information We Collect
We may collect and process the following information:
Information you provide to us
When you:

• Complete a contact form

• Request a survey

• Request a quotation

• Email us

• Call us

• Correspond with us about a project

We may collect:

• Name

• Company name

• Job title

• Telephone number

• Email address

• Property or site address

• Project information

• Any other information you choose to provide

Information collected automatically
When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages viewed

• Time spent on pages

• Referring websites

• Website usage statistics

This information is generally collected through cookies and analytics tools.
3. How We Use Your Information
We use your information to:

• Respond to enquiries

• Arrange surveys and consultations

• Prepare quotations and specifications

• Deliver our services

• Manage customer relationships

• Improve our website and services

• Monitor website performance

• Meet legal and regulatory obligations

• Prevent fraud and misuse of our website

We only process personal information where we have a lawful basis for doing so.
4. Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Legitimate Interests
To:

• Respond to enquiries

• Manage customer relationships

• Improve our services

• Operate our business effectively

Contract
Where processing is necessary to:

• Provide a quotation

• Deliver roofing services

• Fulfil contractual obligations

Legal Obligation
Where we are required to retain or disclose information by law.
Consent
Where you have explicitly agreed to receive marketing communications or where consent is required for certain cookies.
You may withdraw consent at any time.
5. Marketing Communications
We may occasionally send information about our services where:

• You have requested information from us

• You have consented to receive marketing communications

• We are permitted to do so under applicable law

You can unsubscribe or opt out at any time by:

• Clicking the unsubscribe link in communications

• Contacting us directly

We do not sell personal information to third parties.
6. Sharing Your Information
We may share information with trusted third parties where necessary to operate our business, including:

• Website hosting providers

• IT service providers

• Analytics providers

• Professional advisers

• Insurers

• Manufacturers or project partners where required for specifications, warranties or guarantees

• Regulatory authorities where legally required

All third parties are required to handle your information securely and lawfully.
7. International Transfers
Some service providers may process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, including:

• UK International Data Transfer Agreements

• UK Addendum to Standard Contractual Clauses

• Adequacy Regulations approved by the UK Government

8. Data Retention
We only retain personal information for as long as necessary.
Typical retention periods include:

• Enquiries: up to 24 months

• Quotation records: up to 7 years

• Customer and project records: up to 7 years after project completion

• Financial records: as required by UK tax legislation

Information may be retained longer where required by law or where necessary to resolve disputes.
9. Cookies
Our website uses cookies and similar technologies to improve functionality and analyse website performance.
Cookies may include:
Essential Cookies
Required for the website to function properly.
Analytics Cookies
Used to understand how visitors interact with the website.
Marketing Cookies
Used only where applicable and with your consent.
You can manage cookie preferences through your browser settings or our cookie consent banner.
For further information, please refer to our Cookie Policy.
10. Website Analytics
We may use website analytics services such as Google Analytics or similar tools.
These services help us understand:

• How visitors use our website

• Which pages are most useful

• How we can improve user experience

Analytics data is generally aggregated and does not directly identify individuals.
11. Your Rights
Under UK GDPR, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details above.
12. Security
We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

While no online system can be guaranteed completely secure, we work to ensure reasonable protection of all personal data we hold.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to:
Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.
The latest version will always be available on our website, and the effective date will be updated accordingly.
Contact Us
WSW Roofing Contractors Ltd
Unit 1B, Chapel Barns Business Units
Merthyr Mawr
Bridgend
CF32 0LS
01234 567 890
info@wswroofingcontractors.com